How do I return an item for an exchange or credit?
Please refer to our Returns & Exchanges page for full details
What if I got the wrong size?
You may exchange for another size or item or receive a web credit. Please refer to our Returns & Exchanges page for full details and to complete a form
How do I use a PROMO CODE?
The promo code can be added on the View Cart page – simply enter the relevant code in the discount box.
I need to change something on my order. How can I do this?
If you need to change or cancel your order please contact us immediately. We process orders on the same day and once our warehouse has processed your order we will be unable to make any changes
Do I need an account to place an order?
You do not need an account to place an order – emails may be stored for us to send information to our customers once in a while.
Which payment methods can I use?
We use PayPal Express checkout. All credit card transactions will be completed through PayPal . All payments made via PayPal are 100% guaranteed security.
Do I have to keep my confirmation email once I have placed my order?
Yes, please keep your confirmation email as it serves as your proof of purchase. You will need this in the event of an exchange, return or a refund.
What happens if an item is out of stock?
If you have purchased an item that is out of stock we will contact you to advise you of this and will offer you an exchange, credit note or refund on that item. Free shipping is available to you in this instance.
How do I best care for my garment?
To get the most out of your garment please wash in cold water on gentle machine cycle but drip dry.
What this means is that you wash the garment as normal but do not use the spin cycle. Remove from the water and gently squeeze out excess water. Hang on a hanger or line dry and gently stretch out the fabric. The fabric will dry beautifully this way with no creases.
Additional tip: Most recommended laundry detergent is 'Softly', specifically for delicate fabrics and is furthermore phosphate free with no harsh detergents.
Please do not put in the tumble dryer.
Rayon is a fabric that has the ability to both expand and contract.
Whilst we cannot take responsibility for any washing dilemmas we can offer some tips to bring your garment back to its original shape if you found it may have shrunk a little.
Wash garment and do not go through spin cycle or place in a bowl of water or basin after washing. This helps relax the fibres. (Adding a cupful of baby shampoo helps this even more). After a few moments remove from the water and gently squeeze out excess water. Leave to drip dry.
Additional tip: You can also add a liquid softener in the rinse cycle to relax the fibres.
Whilst drip drying gently stretch out the rayon fabric back to its original shape and size, either whilst hanging on a hanger or pegged on the line. Stretch it while it is drying to make sure it stays that way.
Another way is to steam iron once its dry (or if you have a clothes steamer this is ideal) and it should bring it right back to its original shape. This additionally really relaxes the fabric.
Please note: Some spray tan solutions will wash out easier than others and some may even stain a little.